Civet AI offers an on-demand and self-serve customer interaction analytics platform tailored for support teams of growing businesses. It enables support leaders to navigate throw all customer interactions and pinpoint useful information accurately and intuitively.
Integrates out-of-the-box with major CRM and call center softwares such as Zendesk, Talkdesk and Salesforce.
High Quality Call Transcription and Redaction
Transcribe phone call recordings into text conversations. Automatic redaction of sensitive information and PII.
Effective Insight Discovery
Navigate through all interactions and easily pinpoint useful information with the help of powerful AI technology.
Automated Analysis with Customized Logic
Implement conversation analysis logic customized to your business needs without coding on our flexible configuration based platform.
Visualize insights with key-driver analysis and other statistical approaches on the flexible dashboard.
Export insights and results to your CRM systems.
Not sure whether this is a good fit for you? We are here to help!