Boost contact center success
with valuable insights at your fingertips
Contact Center Leaders
Superior visibility into your customer interactions. More effective agent training and process improvement.
Root cause trends in business KPIs and make smarter investment decisions.
Dramatically reduce cost and time-to-value of your solution by integrating with Civet AI's superior technology.
3 Facets of Contact Center Success
that customer interaction analytics help you uncover
Automated agent evaluation. Personalized agent training with insights from customer interactions.
Reduce customer effort, map customer journey and boost customer satisfaction.
Optimize operation process efficacy by establishing a tangible link with business KPIs.
So what does it look like?
Civet AI offers accurate, on-demand and self-serve service that help you get powerful visibility into your customer interactions in hours.
Connect and Transcribe
Connects out-of-the-box with major CRM and call center softwares. Transcribe phone call recordings into text conversations.
Discover and Analyze
Extract accurate insights in hours without the need of domain expert or category libraries. Setup business specific logics without the need of IT resources.
Integrate and Visualize
Integrate output back to your existing system seamlessly through API endpoints. Visualize valuable insights through customizable dashboards.
And that means ...
Better accuracy, keep up-to-date with the changes in your data, all with the help of latest AI technologies.
No library or customization needed. Civet AI creates value for you in hours, not months.
Innovative platform, adjustable to client specific business logics without coding.
All Civet AI team members are security experts who delivered FedRamp certified services before. Civet AI is designed with security best practice in mind and in process for SOC2 certification.